786abc Privacy Policy

1 Introduction

786abc is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains what information we collect about you while you use our platform, how that information is processed, and what steps we take to protect your privacy.

This policy is an integral part of 786abc's Terms and Conditions. By registering on the platform or continuing to use our services, you are considered to have consented to the information processing practices described here. If you disagree with any part of this policy, please stop using the platform's services.

786abc treats users' personal information with the utmost importance. We follow internationally recognised technologies and practices for data protection and work continuously to ensure your privacy.

2 Information Collection

786abc may collect your information in various ways as described below. In every case, only the necessary information is collected.

2.1 Information You Provide Directly

When you create an account on 786abc, make a deposit, request a withdrawal, or contact the support centre, you provide certain information yourself. This includes:

• Full name and date of birth
• Valid email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, or bank account details)
• Documents required for identity verification (National ID card or passport)
• Your chosen username and password

2.2 Automatically Collected Information

Some information is collected automatically when you visit and use the platform:

• IP address and device identifier information
• Browser type and operating system details
• Date and time of entry to and exit from the platform
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information about you may be received from payment processors, identity verification services, or fraud prevention systems. This information is used only for specific purposes and is protected under this policy.

3 Purpose of Information Use

786abc uses collected information for specific and legitimate purposes. The main reasons your personal information is used are outlined below:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm your identity during registration and before processing withdrawals.
• Financial Transactions: To receive deposits, process withdrawals, and handle payment-related matters.
• Customer Support: To resolve your enquiries and complaints via live chat or email.
• Fraud Prevention: To detect and prevent suspicious activity and maintain the security of the platform.
• Responsible Gaming: To identify patterns of excessive gaming and take necessary steps in line with responsible gaming guidelines.
• Legal Obligations: To comply with applicable laws and regulations and to maintain required records.
• Service Improvement: To analyse and improve the functionality and usability of the platform.
• Communication: To inform you about platform changes, new features, or important notices.

4 Information Storage and Security

786abc uses up-to-date technology to protect your information. All data is transmitted via industry-standard SSL encryption and stored in encrypted form.

4.1 Technical Security

• All data transfers are secured by 256-bit SSL/TLS encryption.
• Unauthorised access is prevented through firewalls and intrusion detection systems.
• Passwords are always stored as encrypted hashes — never in plain readable form.
• Access to sensitive information is restricted to specific staff and is logged.

4.2 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a further period due to legal obligations, dispute resolution, or fraud prevention reasons. Once the need has passed, information is securely deleted.

4.3 Data Breach Situations

If a breach of your information security occurs for any reason, 786abc will notify affected users as soon as possible and take the necessary steps to limit the damage.

5 Sharing Information with Third Parties

786abc does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Providers: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment service. These third-party organisations follow their own privacy policies.
• Identity Verification Services: Limited information may be shared with trusted verification organisations to complete the KYC (Know Your Customer) process.
• Gaming Software Providers: Game studios such as Evolution, Pragmatic Play, JILI, and PG Soft may collect gameplay data; their own privacy policies apply.
• Legal Authorities: Required information may be provided in response to a valid court order or a lawful request from a law enforcement agency.
• Fraud Prevention Networks: Minimal information may be shared with industry-recognised fraud prevention services to maintain the security of the platform.

Your information is not given to third parties for any purpose other than those mentioned above.

6 Cookie Policy

The 786abc platform uses cookies and similar technologies. Cookies are small text files stored in your browser that hold information about your visit.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functioning of the platform. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preferences, time zone settings, and other personalisation settings.
• Analytical Cookies: Used to understand which parts of the platform users spend the most time on and where issues occur. This information is analysed in aggregated and anonymised form.

6.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. Please note that disabling cookies may limit some features of the platform.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact the 786abc support team.

• Right of Access: You can find out at any time what information 786abc holds about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In some cases, you can ask for the processing of your information to be temporarily restricted.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request a copy of your information in a structured, commonly usable format.

To learn more about these rights or for any general enquiry, you can visit our FAQ page.

8 Account Verification and KYC

Identity verification (KYC) is required on the 786abc platform for the withdrawal process and for transactions above a certain amount. This process is essential for preventing money laundering and fraud.

8.1 Documents Required for Verification

• A clear photo or scan of a National ID card (NID) or passport.
• A recent selfie or photo of the user.
• Payment method verification details where applicable.

8.2 Protection of KYC Information

Documents and information submitted for verification are stored in encrypted form and used only in the authorised verification process. This information is not sold to third parties or used for commercial purposes.

9 Protection of Minors

786abc strictly does not allow anyone under the age of 21 (21+) to create or use an account on the platform. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If a user creates an account by providing a false date of birth and this is later discovered, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their minor child has opened an account on 786abc, please contact our support team immediately.

10 Changes to This Policy

786abc reserves the right to update or change this privacy policy at any time. If any significant changes are made to the policy:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email or platform notification.
• For significant changes, consent may be requested again.

Continuing to use the platform after changes have been made means you have agreed to the updated policy. You are therefore advised to review this page regularly.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact the 786abc support team. Our team is available seven days a week, twenty-four hours a day, to assist in both Bengali and English.

To learn more about 786abc, visit our About Us page, which contains detailed information about the platform's goals and services.